Wati is a capable WhatsApp platform — for teams who want to operate one. Cenvoi sells the finished outcome: an AI receptionist that answers everything, built and run for you. Facts below reflect each company's public pricing pages as of July 2026.
| Cenvoi | Wati | |
|---|---|---|
| What it is | Done-for-you AI receptionist — phone, website voice + text, WhatsApp | Self-serve WhatsApp Business API platform (flows, broadcasts, inbox) |
| Phone calls | Yes — AI answers calls to your number, 24/7 | No |
| Voice AI / Cantonese | Native HK Cantonese voice with English code-switching, ~800ms | Text only; no Cantonese voice |
| Who does the work | We do — knowledge base, script, tuning, monitoring | Your team builds flows & campaigns; "dedicated onboarding" is a custom-priced add-on |
| Headline price | From HK$688/mo + HK$8/call (≈US$90/mo intl) | From ~US$99/mo, billed annually |
| What's on top | Nothing hidden — pay-as-you-go: HK$8/call, ½-credit conversations; optional prepaid call packs; spam never billed | Extra users US$24–69/mo each · AI Co-pilot credits · automation-trigger caps · Meta message fees |
| Billing | Monthly, no lock-in (annual saves 15%) | Headline prices are annual-billing rates |
| Included service | Setup, knowledge builds, monthly updates & performance report | Software subscription; professional services at custom hourly fees |
| Best for | SMEs with no CS team — clinics, salons, restaurants, practices | Marketing teams running WhatsApp campaigns at scale |
Choose Wati if your team wants a WhatsApp toolbox and will invest the hours to run it. Choose Cenvoi if you want to hand the whole problem over: we answer your phone, your website and your WhatsApp — in Cantonese — and you get on with your business.