Both are Hong Kong players, but they solve different problems. Omnichat is software your team operates; Cenvoi is a receptionist we build and run for you. Facts below reflect each company's public materials as of July 2026.
| Cenvoi | Omnichat | |
|---|---|---|
| What it is | Done-for-you AI receptionist — one AI answers phone, website (voice + text) and WhatsApp | Chat-commerce & marketing platform your team operates |
| Phone calls | Yes — AI answers calls to your number, 24/7, in Cantonese | No — text channels only |
| Voice on your website | Yes — visitors talk to the AI in the widget | No — live chat / chatbot text |
| Native Cantonese voice | Yes — natural HK Cantonese with English code-switching, ~800ms | Not a voice product |
| Who does the setup | We do — knowledge base, Cantonese script, escalation rules built for you | Your team configures journeys, bots and campaigns |
| Team required | None — built for businesses with no CS staff | Yes — priced and designed around team seats/users |
| Pricing | Published: From HK$688/mo + HK$8/call (≈US$90/mo intl); Setup from HK$1,800 (HK$4,800 full build) | Quote-based — no public prices; tiers by contacts & users |
| Billing | Monthly, no lock-in (annual saves 15%) | Annual subscriptions only; WhatsApp API fees extra |
| Marketing broadcasts | Not our focus — we answer, book and capture leads | Strong — campaigns, journeys, social CRM |
| Best for | Clinics, salons, restaurants, practices that miss calls & messages | E-commerce/retail teams running multi-channel marketing |
Choose Omnichat if you have a team that will run marketing campaigns across WhatsApp and social — it's a strong platform for that. Choose Cenvoi if the problem is that nobody answers: we build a Cantonese AI receptionist for your business, run it for you, and it picks up the phone.